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This is an image of Kennedys Welding Supplies logo in yellow and white text on black, representing welding specialists and tool shop services in Derwent Park, Tasmania
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Refund policy

Return Policy for Kennedy's Welding Supplies

At Kennedy's, we aim to provide our customers with high-quality products and services. However, if for any reason you are not satisfied with your purchase, we offer a return policy with a choice to repair the item.

Eligibility for Returns:

  • Products must be returned within 7 days of purchase, with proof of purchase (receipt or order confirmation).
  • Products must be in their original, unopened and unused condition, unless the item is being returned for repair.

Exceptions to Return Policy:

  • Custom or special orders are non-returnable, unless the item is being returned for repair.
  • Products on clearance or sold as "final sale" are non-returnable.
  • Shipping and handling fees are non-refundable.

Process for Returns:

  • Contact our customer service team at [contact details] to initiate the return process.
  • Provide us with your name, order number, and reason for return.
  • If the product is eligible for return, we will provide you with instructions for returning the product.
  • If you would like to have the item repaired instead of returned, our customer service team will provide you with instructions on how to proceed.
  • Upon receipt of the returned product, we will process your refund or repair the item within 7-10 business days.

If you have any questions about our return policy, please do not hesitate to contact us. We are here to help and ensure that you have a positive experience with Kennedy's Welding Supplies.